As part of our ongoing therapy relationship, I hold one or more of the following pieces of your personal information:
• Email address
• Phone number
• Skype name
Phone numbers are saved on my phone with initials only, but email addresses and Skype names may well give your name in more detail. The devices I use to access these different methods of communication are all fingerprint and/or password protected.
I may also hold details of your GP and date of birth. I keep this information on paper only, in a locked cabinet. Unless I was concerned that you or someone you have mentioned were at risk of serious harm, I would only contact your GP with your consent.
If you pay me by bank transfer, your name may appear on my bank statements. If you prefer, we can agree a different way of labelling your payments.
Your details are also kept in a secured sealed envelope by my professional executor (one of my colleagues) so that they would be able to contact you in the event of my death, or if I became ill and was unable to contact you myself.
I use email addresses and phone numbers to
respond to communications I have received from clients.
contact clients by email, phone or text about any changes to session times due to unforeseen circumstances
deal with payments
I receive email on a PC, iPad and phone. All are password and/or fingerprint secured.
Please note that email and text messages are not entirely secure, because they pass through multiple servers. Whilst a security breach is not likely, it is a possibility. It is best therefore to use text and email only for messages about cancellations/lateness, etc, and not for anything else, which is better discussed face-to-face in our sessions.
In line with good practice, I keep a brief note of sessions as required by my professional insurance providers. These are stored securely in a locked cabinet.
I discuss client cases with my professional supervisors to make sure that I am working in the best way possible for you. Your identity is always kept confidential.